Malware Removal & Advanced PC Protection

How to Download Malware Removal Tool on Infected Computer?

Some viruses on infected computer can block your access to the Internet and websites of security product vendors. If you cannot download removal tool, then read the following guide for fixing LAN settings commonly used by cyber criminals for blocking your access to the Internet.

Important!  You will not be able to see this page unless you save it in your web browser bookmarks or favorites that let you easily find it after computer is restarted in Safe Mode. It also helps to easily access this guide from your mobile devices if your computer and mobile web browsers are synchronized.

Fixing Internet Connection on Infected Computer

1. Reboot your computer.

2. Begin tapping the F8 key once the initial startup screen for computer or BIOS manufacturer is displayed.

3. Keep tapping the F8 key until the Windows start menu like on on the picture below appears. If you see usual “Starting Windows” screen, then you press F8 key to late. You need to reboot your computer and start tapping F8 key immediately once initial screen is displayed.

Safe Mode Options Found in the Windows Adwanced Option Menu

4. When Windows start menu appears, use the “down arrow” key to highlight “Safe Mode with Networking” and press “Enter” key to begin the reboot process.

5. After your computer started in “Safe Mode with Networking”, check if your Internet Access is blocked by some malicious redirect.

Fix Proxy Server for Internet Explorer:

  • Start Internet Explorer and click on “Tools” menu at the top.
  • Click on “Internet Options” that is displayed at the bottom.
  • Click on “Connections” tab at the top.
  • Click on “LAN Settings” at the bottom.
  • Make sure that “Use a Proxy Server for your LAN” option located under the Proxy Server section is unchecked.
  • Click “OK” twice to complete process and exit the menu.

Fix Proxy Server for Mozilla Firefox:

  • Start Firefox and click on “Tools” option in the top menu.
  • Click “Options.”
  • Click on the “Advanced” button located at the top-right.
  • Click on the “Network” tab located below.
  • Under the “Connections” section, click on the “Settings” button.
  • Make sure that “No Proxy” is selected.
  • Click “OK” twice to complete process and exit the menu.

Fix Proxy Server for Google Chrome:

  • Start Chrome and click on the Menu icon located at the top-right corner.
  • Click “Settings” option.
  • Scroll to the bottom of the “Settings” page and click on the link “Show Advanced Settings”.
  • Click on the “Change Proxy Settings” button located under the “Network” section.
  • Click on the “Connections” tab at the top.
  • Click on “LAN Settings” at the tab bottom.
  • Make sure that “Use a Proxy Server for your LAN” placed under the “Proxy Server” section is unchecked.
  • Click “OK” twice to complete process and exit the menu.

6. Return to this page by starting your web browser and clicking the bookmark that you created. Check if you can make a download and continue reading if you connection to the Internet is still blocked.

7.Some malicious programs hijack system file named Hosts and alter its contents. Try to download automated tool from Microsoft that restores default content of your Hosts file.

8.Malicious programs can use DNS cashing to block or limit Internet access to some certain websites. Certainly, they block websites of security product vendors. However, you can turn DNS cashing off and get an access to needed malware removal tool.

Disable DNS Caching

  1. Click Start menu
  2. for Windows XP find and click Run, then type in cmd and click OK. For other Windows versions typecmd in the search box placed at the menu botom and righ-click on cmd option that appears at the menu top. Click Run as admimistrator and Continue in the following box.
  3. In the Command window type net stop dnscache and press Enter key.
  4. Exit Command utility after message “The DNS Cliet service was stopped successfully” appears.
  5. Try to make a download.

9. If nothing of listed above helps, then your computer is infected with malware that will not let you to use your Windows operating system for the download. You need to start your computer form the source that is not infected. Use different computer for downloading and burning CD for a clean system boot. You can download Kaspersky Rescue Disk or similar disks offered by Norton and other anti-virus manufacturers. Then you can start your computer using resque disk and install security product for malware removal.

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